Request a Demo

Want to see Tk20 in action?

Help Services

Here to Help

From initial configuration and implementation to ongoing advice and best practices along the way, we’re here for you. Plain and simple.

First, we help you configure and deploy your Tk20 system to fit your school’s unique needs. Then we help you import your data from other sources, configure your forms and key assessments, and automate your critical processes so you can hit the ground running.

Once your system is in place, you’re not on your own.

We have an awesome library full of comprehensive user guides, quick tutorials, and helpful FAQs in the Tk20 Help Desk. And if you can’t find what you need in the online Help Desk, our Client Support team offers 24/7 email support for additional assistance with:

  • Logging in, navigating in Tk20, and completing common tasks
  • Investigating a specific area of your system
  • Processing SIS data load requests
  • Tk20 reports

Our Implementation & Training team works closely with your school’s Tk20 Unit Administrator during the first year of implementation to:

  • Ensure your new system is tailored, configured, and deployed to the school’s specifications
  • Customize and facilitate importing data from various student information systems
  • Arrange training if needed to encourage more rapid deployment and adoption across campus

From there, our Client Engagement team is your co-pilot on the path to accreditation. Client Partners on this team can help you with:

  • Improving assessment practices on your campus
  • Adapting your Tk20 system as your school’s needs evolve
  • Creating action plans to implement new functionalities
  • Brainstorming innovative ways of using Tk20