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FAQ

How do I purchase a student account?

The process to purchase an account varies by institution. Please refer to the instructions provided by your campus. Most campuses have information related to this on the login pages of their Tk20 web sites, typically at the bottom left of the page. Please purchase your account specifically as per instructions provided by your institution or the processing of your account may be delayed.

I purchased/registered my Tk20 account online, and I have not received my username/password. What do I do?

Normally, it takes 2-3 business days to receive your activation information. Please ensure the email sent to you did not go to your junk mail folder. Activations can be delayed for a variety of reasons; the most common are entering your ID#, email address, or credit card information incorrectly. If you have not received your activation email after four days, please contact your Tk20 Unit Administrator.

I need a refund. What do I do?

If you purchased Tk20 from your campus bookstore, please check the bookstore’s refund policy. Tk20 will not be able to refund purchases made through your campus bookstore. If you feel that you are eligible for a refund, please contact your Tk20 Unit Administrator and discuss the situation with them. They can contact Tk20 directly and initiate the refund process.

To qualify for a refund of any amount, your account must be completely unused. When that criterion is met, the following policy applies:

  • A full refund is granted if it’s requested within 30 days of the original purchase.
  • A 50% refund is granted if it’s requested between 31 days and six months following the purchase.
  • No refunds will be granted under any condition if it’s requested more than six months after the purchase.

I have already logged into Tk20, but I forgot my password.

If there is a “forgot your username or password?” link on your institution’s Tk20 login page, you can click there to be reminded of your password. If that doesn’t work, please contact your Tk20 Unit Administrator so they can reset your password.

How do I locate any pending assignments from my professors?

Assignments will appear in the “Pending Tasks” area of your Home tab. They are indicated by a red flag to the left of each pending task.

What do I do if one of my courses does not appear in Tk20?

The Tk20 system is updated on a regular basis and if your course is not appearing now, it may appear in a few days. Please contact your Tk20 Unit Administrator if the issue persists.