Frequently Asked Questions
- I purchased/registered for my Tk20 my account
online and I have not received my username/password. What
do I do?
- What is my Tk20 username and password?
- I have been told that I am eligible for a
payment option that is not available on the online payment
page. What do I do?
- I need a refund, what do I do?
- I have already logged into Tk20 but I forgot
my password.
- How does my Cooperating teacher/supervisor
log on to Tk20?
- I am having trouble logging in/ completing
my assignment/ uploading files in tk20.
- How do I locate any pending assignments from
my professors?
- What do I do if one of my courses does not
appear in Tk20?
- What do I do if all of my students are not
appearing in my course?
- How do I post or send an assignment to my
students?
- How do I grant an extension on an assignment?
- How do I revoke an assignment?
- I cannot download files by clicking on them.
- I have a "Reports" tab but cannot
see reports when I click on them.
1. I purchased/registered
for my Tk20 my account online and I have not received my username/password.
What do I do?
Normally, it takes 2-3 business days to receive your activation
information. Please ensure the email did not go to your junk
mail folder. Activations can be delayed for a variety of reasons;
the most common are entering your ID#, email address, or credit
card information incorrectly. If you have not received your
activation email after 4 days, please contact your Tk20 Unit
Administrator.
2. What is my Tk20 username and password?
It is generally a combination of the first letter of your
first name, your complete last name, and 0001. (Ex: John Smith=
jsmith0001). If this does not work try 0002, etc. Your password
is your institutional ID. If this does not work please contact
your Tk20 Unit Administrator.
3. I have been
told that I am eligible for a payment option that is not available
on the online payment page. What do I do?
If you have been notified of an alternate payment option,
please contact your Tk20 Unit Administrator to verify your
eligibility.
4. I need a refund,
what do I do?
Tk20 will offer refunds for student subscriptions as per
the following policy:
1. For accounts completely unused within 30 days of purchase:
Full refund.
2. For accounts unused between 31 days and 6 months of purchase:
50% refund.
3. No refunds will be issued after six months of purchase
under any condition.
If you feel that you are eligible for a refund, please contact
your Tk20 Unit Administrator and discuss the situation with
them. They can contact Tk20 directly and initiate the refund
process.
5. I have already
logged into Tk20 but I forgot my password.
There is a “forgot your username or password?”
link on your institution’s Tk20 site. You can click
here to be reminded of your password. If that doesn’t
work, please contact your Tk20 Unit Administrator so they
can reset your password.
6. How does my
Cooperating teacher/supervisor log on to Tk20?
Generally, you can advise your Cooperating teacher/Supervisor
that their username is their first initial and last name followed
by 0001. (Ex: John Smith= jsmith0001). Their password is their
teacher ID number. If this does not work, or if they do not
know their Teacher ID number, please contact the Tk20 Unit
Administrator at your institution and they will be able to
provide the correct information.
7. I am having
trouble logging in/ completing my assignment/ uploading files
in tk20.
Please refer to the TK20 online tutorials for guidance. Visit
the Tk20 homepage at http://www.tk20.com. Click on “support”.
This will take you to a list of frequently asked questions,
as well as tutorials that cover common problems (use the HigherEd
help site link and go to “student
tutorials”). If you continue to experience problems
please contact your Tk20 Unit Administrator.
8. How do I locate
any pending assignments from my professors?
Assignments will appear in the “Pending Tasks”
area of your Home tab. They are indicated by a red flag to
the left of each pending task. Optionally, you can find pending
coursework by clicking on the Courses tab > click on the
course number > Activities sub tab.
9. What do I do
if one of my courses does not appear in Tk20?
The Tk20 system is updated on a regular basis and if your
course is not appearing now it may appear in a few days. Please
contact your Tk20 Unit Administrator if the issue persists.
10. What do I
do if all of my students are not appearing in my course?
The Tk20 system is updated on a regular basis and it may
be that the student enrolled in the course after the last
system update. If the student is not appearing in a few days
(or after the next Tk20 update) please contact your Tk20 Unit
Administrator.
11. How do I
post or send an assignment to my students?
Please refer to the TK20 online tutorials for guidance on
this and many other functions. Visit the Tk20 homepage at
http://www.tk20.com. Click on “support”. This
will take you to a list of frequently asked questions and
a HigherEd Help Site (use the HigherEd help site link and
go to “faculty
tutorials”). If you continue to experience problems
please contact your Tk20 Unit Administrator.
12. How do I
grant an extension on an assignment?
One way to grant an extension on an assignment is to click
on the Courses tab > click on the course number > Activities
sub tab > check the checkbox to the left of the assignment
name > click the “grant extension” button >
complete the fields and click the “Grant Extension”
button. Optionally, you can click on the assignment name and
grant extensions to specific students.
13. How do I
revoke an assignment?
One way to revoke an assignment is to click on the Courses
tab > click the course number > Activities sub tab >
check the checkbox to the left of the assignment name >
click the “revoke” button. Optionally, you can
click on the assignment name and revoke the assignment from
specific students. Remember, revoking an assignment takes
the assignment completely away from the student(s).
14. I cannot
download files by clicking on them.
To download files from HigherEd, you may need to add your
HigherEd site to you browser as a trusted site. To add HigherEd
as a trusted site using Microsoft Internet Explorer, use the
following steps:
- Start Internet Explorer
- Click on the TOOLS menu (At the top of the browser window)
- Select Internet Options
- From the Internet Options Dialog Box, click on the SECURITY
Tab
- Click on the Trusted Site icon
- Click the Sites... button
- In the text field labeled "Add this website to the
zone," enter https://*.tk20.com or the URL of your
Tk20 system.
- Click Add
- Click Ok
- Click Ok
15. I have a
"Reports" tab but cannot see reports when I click
on them.
To view reports from HigherEd, you may need to add your HigherEd
site to you browser as a trusted site. To add HigherEd as
a trusted site using Microsoft Internet Explorer, use the
following steps:
- Start Internet Explorer
- Click on the TOOLS menu (At the top of the browser window)
- Select Internet Options
- From the Internet Options Dialog Box, click on the SECURITY
Tab
- Click on the Trusted Site icon
- Click the Sites... button
- In the text field labeled "Add this website to the
zone," enter https://*.tk20.com
- Click Add
- Click Ok
- Click Ok
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